24/7 Emergency Care

Exceptional Care
for Every Paw,
Wing & Scale

Expert veterinary care in the heart of Richmond — from routine check-ups to complex surgery, we treat every patient like family.

Veterinary care at Pawsitive Care
4.9★
Google Rating
2,400+
Pets Treated

22 Richmond Road · London TW1 3AB

Meet Our Veterinarians

Compassionate, expert care for every member of your family

DAH
24/7 Emergency

Dr. Amelia Hartley

Principal Veterinarian — Small Animals & Surgery

Small AnimalsSurgery
BVScMRCVSCertSASRCVS Specialist

Next available: Today, 14:30

DRP

Dr. Rohan Patel

Exotic Animal Specialist

ExoticsSmall Animals
BVetMedMRCVSDipECZMCertZooMed

Next available: Tomorrow, 10:00

DSM

Dr. Sophie Müller

Dental & Preventive Care Veterinarian

DentalSmall Animals
MVBMRCVSEVDS DiplomateCertAVP

Next available: Friday, 09:00

Care Packages

Comprehensive care at unbeatable value — keep your pet happy and healthy year-round

Puppy / Kitten Plan

£29/month
Save £120 vs individual bookings
  • Full vaccination course
  • Monthly health checks (first year)
  • Parasite prevention (flea & worming)
  • Microchipping
  • Nutrition & behaviour consultation
Sign Up
Most Popular

Annual Wellness

£19/month
Save £85 vs individual bookings
  • Annual booster vaccinations
  • 2× health checks per year
  • Parasite prevention (flea & worming)
  • Dental check included
  • 10% off all treatments
  • Free nurse consultations
Sign Up

Senior Care

£35/month
Save £160 vs individual bookings
  • Quarterly health checks
  • Annual bloods & urinalysis
  • Blood pressure monitoring
  • Parasite prevention
  • Joint supplement discount
  • Priority appointments
Sign Up

Dental Plan

£15/month
Save £60 vs individual bookings
  • Annual dental scale & polish
  • Monthly dental nurse check
  • Home care kit (toothbrush & paste)
  • 20% off dental extractions
Sign Up

Register Your Pet

Create a health profile so we can provide the best possible care

Pet Details

Owner Contact Info

What Our Guests Say

Based on 4 reviews
Dr. Hartley performed emergency surgery on our spaniel at midnight and she was calm, kind, and incredibly skilled. We are so grateful. Truly exceptional care.
Priya S.VerifiedGoogle

How does SCALA PetOS compare to traditional tools?

See why businesses switch from fragmented software to one AI platform.

FeatureSCALA PetOSTraditional Tools
Booking & AvailabilityReal-time AI booking, 24/7 via WhatsApp & webPhone calls, manual diary, missed enquiries
Customer CommunicationSARA AI responds instantly in any languageStaff answers during business hours only
CRM & Follow-upsAutomatic reminders, loyalty tracking, win-back flowsSpreadsheets or no CRM at all
Analytics & ReportingLive dashboard: revenue, occupancy, conversion rateEnd-of-month manual reports, always lagging
Setup & Running CostFrom €97/month, live same day, no IT needed€500-2,000/month across 5+ fragmented tools

Frequently Asked Questions

Proven results

Businesses using SCALA save 23+ hours/week on average

23+

hours saved per week

faster customer response

40%

average booking increase

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